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Terms & Conditions

Effective Date: September 17, 2026

These Terms & Conditions ("Terms") govern your access to and use of rielvip.com (the "Site") and the private chauffeur and transportation services (the "Services") offered by RielVIP, a service of Riel Limo LLC ("RielVIP," "we," "us," or "our"). By accessing the Site, submitting a reservation request, or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Site or the Services.

Section 20 of these Terms contains an arbitration agreement and class action waiver that affects how disputes between you and Riel VIP are resolved. Please read it carefully.

1. Eligibility

You must be at least 18 years old and able to form a legally binding contract to submit a reservation request or otherwise use the Services. If you are booking transportation on behalf of another person, including a minor, you represent that you are authorized to do so and that you accept these Terms on that person's behalf as well as your own.

2. Description of Service

RielVIP provides private chauffeur and black car transportation services throughout Southern California, including airport transfers, corporate travel, special occasions, and hourly charter service. Reservation requests submitted through the Site are quote requests; no reservation is confirmed, and no payment is charged, until it has been reviewed and confirmed by a member of our team.

3. Booking and Reservation Requests

  • All reservations are subject to availability. Submitting a reservation request does not guarantee service until it has been accepted and confirmed by our team.
  • All required fields must be completed accurately, and you are responsible for the accuracy of the pickup and dropoff addresses, date, time, and passenger details you provide.
  • Pickup requests must be made with a minimum of five (5) hours' notice. Requests submitted with less notice may not be able to be accommodated.
  • Pricing shown on the Site prior to confirmation is an estimate based on the information provided — distance, duration, vehicle selected, and any add-ons such as extra car seats or a meet & greet. Final pricing is confirmed by our team before your reservation is finalized.

4. Confirmation and Communication

After you submit a reservation request, a member of our team will contact you, typically by phone or email, to confirm the details of your trip and finalize pricing. Your reservation is not confirmed until you receive this confirmation from us.

5. Cancellations and Changes

  • Cancellations must be made at least twelve (12) hours before the scheduled pickup time to avoid a charge.
  • Same-day cancellations and no-shows will be charged the full rate for the reservation.
  • Credit card transaction fees on prepaid reservations are non-refundable, even if the reservation itself is cancelled or refunded.
  • Changes to pickup time, location, or vehicle type are subject to availability and may affect your final price.
  • For airport pickups where flight information has been provided, see Section 10 for how flight delays are handled.

6. Pricing and Payment

  • Rates are subject to change without notice for future or unconfirmed bookings. The price confirmed for your specific reservation at the time of booking will not change afterward, except for additional charges described below that result from changes you request or circumstances of the trip itself.
  • Quoted prices include the base fare for the selected vehicle and service, plus any applicable add-ons (extra car seats, meet & greet service) disclosed at the time of booking.
  • Additional charges may apply for tolls, parking, waiting time, airport fees, special requests, or route changes. Stop fees for additional stops are calculated separately and are not included in the vehicle price or total shown during booking.
  • Payment must be completed before or at the time of service unless otherwise agreed with our team in advance.
  • We accept Visa, Mastercard, American Express, and Discover. Venmo, Zelle, or Cash App may also be accepted depending on driver availability. Debit and credit card fees of up to 4.0% may apply.
  • For charges exceeding $500, we may require identification matching the card used for payment.
  • For prepaid bookings, a minimum gratuity is already included in the total fare for your convenience. Additional gratuity beyond that is always at your discretion.
  • Discount codes, where applicable, are subject to their own terms and expiration.

7. Passenger Conduct

Passengers must:

  • Follow all applicable laws.
  • Wear seat belts when required.
  • Refrain from damaging the vehicle.
  • Avoid disruptive or unsafe behavior.

Service may be refused or terminated without refund for unsafe or unlawful conduct. You are responsible for the conduct of any guests traveling with you or on your behalf.

8. Vehicles and Chauffeurs

  • All drivers are professional chauffeurs operating commercially insured vehicles.
  • Vehicle images shown on the Site are representative of the vehicle class booked and may not reflect the exact vehicle assigned to your trip.
  • We reserve the right to substitute a comparable or upgraded vehicle in the event your originally assigned vehicle becomes unavailable.
  • Child restraint requirements must be disclosed at the time of booking. Where required by law, you are responsible for confirming that any child restraint provided meets your needs, or for supplying your own if one is not requested in advance.

9. Luggage and Personal Property

Passengers are responsible for their own luggage and personal belongings. If an item is left behind, we will make reasonable efforts to return it to you, and reasonable delivery or shipping costs may apply.

10. Flight Delays and Waiting Time

  • Passengers must notify our office or their assigned driver of any flight delay by calling or texting (213) 822-7658, or by emailing info@rielvip.com.
  • If a flight is delayed by more than one to two hours, we may make alternative arrangements, such as assigning a different driver, in order to accommodate other scheduled trips.
  • Drivers will wait up to 30 minutes for domestic arrivals and up to 60 minutes for international arrivals at no extra charge. Beyond these windows, a $50 waiting fee applies. We recommend building in extra time for luggage retrieval and customs when scheduling an airport pickup.

11. Service Animals and Pets

  • Service animals are welcome and are required to remain on the vehicle floor; a blanket will be provided.
  • Please let us know in advance if you plan to travel with a pet. Pets must be kept in a crate or carrier while in the vehicle.

12. Hourly Charter Service Area

Hourly charter rates apply only within Los Angeles County. Please contact us directly for rates on hourly charter travel outside this area.

13. Vehicle Condition and Cleaning Fee

A cleaning fee of $50 may be charged for pet hair, liquid spills, food-related messes, or other conditions left in the vehicle beyond normal wear and tear. Smoking is prohibited in all vehicles; if this is violated, the cost of cleaning and any resulting loss of the vehicle's serviceability will be charged to you.

14. Disclaimers

THE SITE AND THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, RIEL VIP DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ESTIMATED DISTANCES, TRAVEL TIMES, OR PRICING SHOWN ON THE SITE WILL BE EXACT. SOME STATES DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

15. Limitation of Liability

RielVIP is not liable for:

  • Delays caused by traffic, weather conditions, accidents, road closures, airport-related incidents, or other circumstances beyond our reasonable control.
  • Lost, stolen, or damaged personal property.
  • Missed flights, appointments, or events due to circumstances beyond our reasonable control.
  • To the fullest extent permitted by law, RielVIP's total liability for any claim arising from the Services is limited to the amount paid for the specific reservation giving rise to the claim.
  • To the fullest extent permitted by law, RielVIP is not liable for indirect, incidental, special, or consequential damages, even if we have been advised of the possibility of such damages.
  • Nothing in these Terms limits liability for gross negligence, willful misconduct, or injury or death caused by our negligence, or any other liability that cannot be limited or excluded under applicable law.

16. Indemnification

You agree to indemnify and hold harmless RielVIP, Riel Limo LLC, and our chauffeurs, employees, and affiliates from any claims, damages, or expenses, including reasonable attorneys' fees, arising out of your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

17. Force Majeure

RielVIP is not responsible for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, extreme weather, government action, or other circumstances that make performance impracticable.

18. Intellectual Property

All content on the Site, including text, graphics, logos, and images, is the property of Riel Limo LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent. Any feedback, suggestions, or ideas you submit to us may be used by RielVIP without restriction or compensation to you.

19. Term and Termination

These Terms remain in effect for as long as you use the Site or the Services. We may decline to provide, or may discontinue, the Services to any person who violates these Terms, engages in conduct that threatens the safety of a chauffeur or other passengers, or for any other reason at our discretion, with or without notice. Sections of these Terms that by their nature should survive termination — including Sections 15, 16, 20, and 21 — will remain in effect.

20. Dispute Resolution — Arbitration Agreement and Class Action Waiver

Please read this section carefully. It affects your legal rights and requires most disputes between you and RielVIP to be resolved through individual arbitration rather than in court.

20.1 Agreement to Arbitrate

You and RielVIP agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Site, or the Services (a "Claim") will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court, except as set out below. This agreement to arbitrate is governed by the Federal Arbitration Act.

20.2 Exceptions

Either party may instead bring an individual claim in small claims court if the claim qualifies. This agreement to arbitrate does not apply to claims that cannot, as a matter of law, be subject to mandatory arbitration.

20.3 Class Action Waiver

You and RielVIP agree that any Claim must be brought in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

20.4 Informal Resolution First

Before filing for arbitration, you agree to first contact us at info@rielvip.com and give us at least thirty (30) days to try to resolve the dispute informally.

20.5 Arbitration Procedures

The arbitration will be conducted by a single arbitrator. Unless you and RielVIP agree otherwise, the arbitration will take place in Los Angeles County, California, or may be conducted by telephone or on written submissions where the amount in dispute is $10,000 or less. The arbitrator's decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction.

21. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. To the extent any dispute is not subject to arbitration under Section 20, that dispute will be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the jurisdiction of those courts.

22. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and RielVIP regarding the Services. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

23. Contact Us

Questions about these Terms can be directed to:

RielVIP
Email: info@rielvip.com
Phone: (213) 822-7658